Returns
From the day you receive the package, you have 14 days to initiate the return process. The product must be undamaged and have its label intact; otherwise, we reserve the right to refuse the return. Please include the order number and the reason for the return. The buyer is responsible for the return shipping fee. To initiate a return, please contact info@baddecisions.lt. If you have encountered an issue with an item, please refer to the section "In Case of a Defective Product."
In case of a defective product:
If you've received a broken or defective product, please contact us and provide:
- Order number
- Detailed description of the problem
- Attach images or video of the faulty product with the problem clearly visible
This information will allow us to resolve your issue faster.